FAQ

Frequently Asked Questions

General Questions

Where can I see the balance of my gift card?
Check your balance here.

Can your gift cards be used at all your restaurants?
Yes, our gift cards and eGift Cards can be used at all Clyde's Restaurant Group restaurants, including all Clyde's restaurants, Old Ebbitt Grill, 1789 Restaurant, and The Tombs. 

I live outside the US and want to send someone a gift card. Is that possible?
Yes, our physical gift cards can be shipped anywhere in the US.

Do your gift cards expire?
Our gift cards do not expire.

I made a mistake with my order; how can I get it corrected?
Please email us at CRG-Sales@clydes.com.

Can I use a gift card to pay for carryout and delivery?
Our gift cards can be redeemed by calling one of our restaurants and placing an order for pickup. At this time, our gift cards can not be used with third-party delivery/carryout apps such as Uber Eats or Caviar.

I have feedback about your gift cards; who do I contact?
Please email us at CRG-Sales@clydes.com.

 

Physical Gift Cards

How long does it take for my order to ship?
Our gift cards and merchandise are typically mailed out 1-2 business day after the order is placed. We do everything we can to send out your order the same day; however, please be aware there may be some temporary delays due to  Covid-19. 

I did not receive an order confirmation; can it be resent?
Yes, please email us at CRG-Sales@clydes.com.

I live outside the US and want to send someone a gift card. Is that possible?
Yes, our physical gift cards can be ordered from anywhere in the world and mailed to any US address. They can be purchased here.

The recipient of the order said it was never delivered. What’s the status of my order?
Please email CRG-Sales@clydes.com for status inquiries.

 

eGift Cards

How long does it take for my order to be delivered?
eGift Cards are delivered to the recipient within 15 minutes of placing the order. The order confirmation (receipt) is sent out instantly.

Can eGift Cards be resent?
Yes, please email CRG-Sales@clydes.com to have your order confirmation or eGift Card resent.

I did not receive an order confirmation; can it be resent?
Yes, please email CRG-Sales@clydes.com to have your order confirmation or eGift Card resent.

I live outside the US and want to send someone an eGift Card. Is that possible?
Currently, we only accept US-issued debit and credit cards for payment of eGift Cards. If you are using an international debit/credit card, please see our physical gift cards that can be mailed to any US address. 

The recipient of the eGift Card said they never received the card. What’s the status of my order?
Please email CRG-Sales@clydes.com for status inquiries.

I’m not able to order an eGift Card; what may the problem be?

  1. It’s being declined or marked as “fraudulent."
    If the transaction was declined by Fraud Protection Services, please check if you:
  • entered the correct credit/debit card information using the exact details your bank has on file.
  • exceeded the $200 eGift Card order limit.
  • received a text message or an email from your bank asking to approve the transaction. If this is the case and you approved the charge, the order needs to be resubmitted to go through.
  1. I have a different issue.
    We are here to help; please email CRG-Sales@clydes.com.

 

For order status inquiries, please email CRG-Sales@clydes.com, or call Clyde’s  Restaurant Group's Corporate Office at (202) 849-4499. Due to COVID-19, we may not be able to take your call right away, but if you leave a detailed message with your information, we will return your call as soon as possible.